Please note I have now returned to work, on a part time basis following a stroke.
New opening hours for the shop as follows.
Monday. Wednesday. Friday. Saturday. from 10.00 am -- 4.00 pm.
DELIVERIES TO EUROPE / REST OF WORLD. NO LONGER AVAILABLE.
DELIVERY. UK only.
Standard UK MAINLAND delivery allow approx 5-7 working days.
Express UK MAINLAND delivery allow 48 hours. ( 2-3 working days ) ( We use Royal Mail for the majority of deliveries, as they offer tracking.)
All items do not require a signature as proof of delivery, as full tracking is offered.
Standard Delivery costs: To Mainland UK.
1 item £5.50. 2 items £8.50 3 items £12.00 4 items £15.00 5 items. £20.00
Postage charge for socks. Flat rate of £5.50. regardless of quantity to weight limit of 2kgs. £8.50 above 2kgs.
Express Delivery costs: To mainland UK.
1 item £10.00. Single Item. 2 Items £15.00
Postage charge for socks. Flat rate of £8.50. regardless of quantity to limit of 2kgs.
N Ireland / Channel Isles / Isles of Wight / Man / Scottish Highlands / Outlying Scottish Islands £3.00 SURCHARGE.
1 Item £ 8.50 Standard delivery. All items sent are a signed for service.
All orders received on-line after - 12.00 pm will be processed for dispatch within our next working day.
DELAYS MAY BE LIKELY DUE TO RECENT STROKE IMPACT.
RETURNS.
Should you need to return anything, you may do so within 14 days of receipt of goods for an exchange or refund. The goods must be unworn and in its original packing / box. ( This does not affect your statutory rights ) We are not liable for any returns postage / delivery costs. We do not refund the costs of sending / despatch of the goods out, as we partly subsidise this anyway. Customers are liable for the cost of posting / despatch and any returns costs. It is recommended to obtain a proof of posting / receipt if returning goods back to us. Also if the goods exceed a higher value than £50. It would be wise to pay the extra compensation cover offered by Royal Mail, in case of a loss / non show of the goods coming back. You will have to then make a claim against the Royal Mail for loss of the item, as their standard compensation is approx £32.00. It is strongly advised for the extra cost to cover your peace of mind.
We are not liable for any goods that do not come back to us as a result of them going missing through the Royal Mail / Other.
GUARANTEE. All products that we sell are of brand new quality. we do not sell seconds. Occasionally we may only have the display item available for your chosen order, if we feel the item shows a little ( worn look ) we will of course contact you to inform you of this, we can then offer a discount on the item, or if you prefer an alternative item. Should a product appear to be faulty, then please contact us, where we will endeavour to resolve the issue as soon as possible for you. Our recommendation is for 6 months liability.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 1 year (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty. Please note wearing a product for everyday use, will increase the wear and tear factor considerably, so that 1 years wear can easily be achieved within a few months. As a rule of thumb we recognize that 6 months is a fair limit as to the duration of a product showing a fault. Especially in the cases of unconstructed footwear and lighter materials, such as Canvas footwear.
SIZING. We quote the UK sizes on our website, however most sports shoes come in the USA sizes first, and most of the European products come in Euro sizes first, just to confuse everyone. Please note that the fittings / sizes can vary greatly from brand to brand. We strive to give our customers a true and fairly accurate idea of size where possible.
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